Last Updated: December 12, 2025
Please read these Terms and Conditions ("Terms") carefully before using this website or purchasing, registering for, or participating in any offerings provided by the Hidden Information Labs Institute.
By accessing or using this website, or by purchasing or participating in any products, services, memberships, events, sessions, or digital materials, you agree to be bound by these Terms. If you do not agree, please do not use the website or participate in any offerings.
This website and its offerings are operated by:
Hidden Information Labs Institute
Institut de Laboratoires d'Information Cachée
A federally incorporated Non-Profit Organization (NPO) in Canada
Throughout these Terms, "Hidden Information Labs Institute," "HILIO," "the Institute," "we," "us," or "our" refers to the organization above.
These Terms apply to all Institute-operated platforms and offerings, including but not limited to:
Additional disclosures may appear on specific product or checkout pages and are incorporated by reference into these Terms.
All offerings provided by the Institute are educational, informational, and exploratory in nature.
The Institute does not provide:
Participation in any offering does not create a therapist-client, doctor-patient, financial advisor-client, legal advisor-client, or other regulated professional relationship.
Relational well-being sessions are offered as coaching, systems-based inquiry, and relational education, not clinical or therapeutic intervention.
You acknowledge and agree that:
If you are experiencing significant psychological distress or require medical, psychological, legal, or financial assistance, you should seek support from a qualified, licensed professional.
All content made available through the website and Institute offerings—including text, graphics, videos, audio, documents, visualizations, frameworks, methodologies, tools (including Sentinel Net™), and the overall look and feel (collectively, the "Content")—is the property of the Hidden Information Labs Institute and/or its licensors.
You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use Content for personal, non-commercial purposes only, subject to these Terms.
You may not copy, reproduce, distribute, modify, republish, sell, sublicense, or exploit any Content without prior written permission.
Participation in Institute-hosted communities and discussions is voluntary. Members are responsible for their own conduct, communications, and contributions.
The Institute is not responsible for statements, advice, or content shared by other participants. We reserve the right to remove content or restrict access at our discretion to protect the integrity and safety of the space.
You agree to pay all fees associated with any offerings you purchase.
All purchases are final and non-refundable, including but not limited to:
No refunds, credits, or exchanges will be provided except where required by applicable law or where the Institute is unable to deliver the purchased offering.
If your purchase includes scheduled sessions:
The Institute may use third-party platforms (e.g., payment processors, email services). We are not responsible for the performance, failures, or policies of third-party services, which are governed by their own terms.
To the fullest extent permitted by law, the Hidden Information Labs Institute shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the website or participation in any offerings.
All Content is provided "as is", without warranties of any kind.
You agree to indemnify and hold harmless the Institute, its directors, officers, employees, and agents from any claims, losses, damages, or expenses arising from:
Your use of the website is subject to the Institute's Privacy Policy, which governs the collection and use of personal information.
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict-of-law principles.
You agree to submit to the exclusive jurisdiction of the courts located in British Columbia, Canada.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
The Institute may update these Terms at any time by posting a revised version on the website. Continued use of the website or participation in offerings constitutes acceptance of the updated Terms.