Last Updated: September 27, 2026
Please read these Terms and Conditions ("Terms") carefully before using this website or purchasing, registering for, or participating in any offerings provided by the Hidden Information Labs Institute.
By accessing or using this website, or by purchasing or participating in any products, services, memberships, stewardships, events, sessions, or digital materials, you agree to be bound by these Terms. If you do not agree, please do not use the website or participate in any offerings.
This website and its offerings are operated by:
Hidden Information Labs Institute
Institut de Laboratoires d'Information Cachée
A federally incorporated Non-Profit Organization (NPO) in Canada
Throughout these Terms, "Hidden Information Labs Institute," "HILI," "the Institute," "we," "us," or "our" refers to the organization above.
These Terms apply to all Institute-operated platforms and offerings, including but not limited to:
Additional disclosures may appear on specific product, portal, or checkout pages and are incorporated by reference into these Terms.
All offerings provided by the Institute are educational, informational, and exploratory in nature. The Institute operates as an independent research organization, and its platforms, tools, and content are part of an active research and development program. Features, content, and availability may change as the platform evolves.
The Institute does not provide:
Participation in any offering does not create a therapist-client, doctor-patient, financial advisor-client, legal advisor-client, or other regulated professional relationship.
Relational well-being sessions are offered as coaching, systems-based inquiry, and relational education, not clinical or therapeutic intervention.
Interactive tools provided through the Archive Portal, including the Auditor, the Regulator, Sentinel NET, and the Basin Profiler, are educational and self-guided. They produce reflections, scores, and visualizations for personal insight and do not constitute assessment, diagnosis, or treatment of any kind. The Regulator supports general nervous-system and breathing practice and is not a medical device or a substitute for care from a qualified professional.
You acknowledge and agree that:
If you are experiencing significant psychological distress or require medical, psychological, legal, or financial assistance, you should seek support from a qualified, licensed professional.
All content made available through the website and Institute offerings, including text, graphics, videos, audio, documents, visualizations, frameworks, methodologies, tools, and the overall look and feel (collectively, the "Content"), is the property of the Hidden Information Labs Institute and/or its licensors.
The Social Echoes Effects framework (SEE) was developed by Dr. Anna Maria Matziorinis and is used by the Institute under an exclusive license from its creator. SEE, its associated frameworks, derivative tools, educational materials, and all related intellectual property remain the property of Dr. Anna Maria Matziorinis. Any use, reproduction, adaptation, or distribution of SEE or SEE-derived content requires written authorization from either the creator or the Institute.
Sentinel NET, the Auditor, the Regulator, the Basin Profiler, and related network mapping, diagnostic, and practice tools are proprietary to the Institute and are provided through the Archive Portal and other authorized channels for educational and research purposes only. Sentinel NET, the Auditor, and the Basin Profiler map and score relational systems; the Regulator supports nervous-system practice. All are SEE-derived tools and remain subject to the intellectual property terms above.
You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use Content for personal, non-commercial purposes only, subject to these Terms.
You may not copy, reproduce, distribute, modify, republish, sell, sublicense, or exploit any Content without prior written permission.
The Institute operates an Archive Portal that provides gated access to seminar recordings, course materials, tools, and other resources. Access to the Portal is governed by the following terms:
Participation in Institute-hosted communities and discussions is voluntary. Members are responsible for their own conduct, communications, and contributions.
The Institute is not responsible for statements, advice, or content shared by other participants. We reserve the right to remove content or restrict access at our discretion to protect the integrity and safety of the space.
You agree to pay all fees associated with any offerings you purchase.
All purchases are final and non-refundable, including but not limited to:
No refunds, credits, or exchanges will be provided except where required by applicable law or where the Institute is unable to deliver the purchased offering.
Knowledge Stewardship of the HILI Archive is a yearly membership of $1,500 USD or $2,100 CAD per year, arranged by email. Each term runs for twelve months from the date the access code is issued. Membership does not renew automatically and no payment method is kept on file: the Institute writes to the email address on record before the term ends with renewal instructions. Access follows the membership, and if a term ends without renewal, the access code stops working and portal access ends. Members have access to everything in the archive except workshops, which are sold separately, including both lanes of the Relational Architecture Course (Firms Fast Path and Full Course) for as long as the membership runs. Each member receives one signed copy of The Relational Architect, separate from the 200 course enrolment copies. Workbooks and other materials downloaded during membership, and the signed copy, may be kept for personal use under Section 5. Hosted content and tools are available through the Archive Portal while the membership is current, and the Institute may add, retire, replace, or reorganise individual items over time. Membership fees are final and non-refundable except where required by applicable law.
Enrolments in the Relational Architecture Course (Firms Fast Path and Full Course) are one-time purchases that give 12 months of access from the date of purchase. Access then ends automatically; nothing renews or recurs, and you may re-enrol at any time. All course sales are final. Full details are set out in the Course Terms of Enrolment, which are provided before you enrol.
If your purchase includes scheduled sessions:
Questions about payment, payment plans, scheduling, or access should be directed to info@hiddeninformationlabs.io.
The Institute may use third-party platforms (e.g., payment processors, email services, hosting providers). We are not responsible for the performance, failures, or policies of third-party services, which are governed by their own terms.
To the fullest extent permitted by law, the Hidden Information Labs Institute shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the website, the Archive Portal, or participation in any offerings.
All Content is provided "as is", without warranties of any kind.
You agree to indemnify and hold harmless the Institute, its directors, officers, employees, and agents from any claims, losses, damages, or expenses arising from:
For a standalone Privacy Policy, see Privacy Policy. This section summarizes the same practices.
The Institute is committed to collecting the minimum personal data necessary to deliver its services. This section serves as the Institute's privacy disclosure and describes our data practices across the website, Archive Portal, and related services. The Institute operates under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable to individuals in the European Economic Area (EEA), the EU General Data Protection Regulation (GDPR).
The Institute adheres to the following data handling principles: collecting only what is necessary for service delivery (data minimization), retaining data only as long as needed (storage limitation), being transparent about what is collected and why (transparency), and providing individuals with the ability to exercise their rights over their data (access and control).
General use of the website does not require account creation, login, or the submission of personal information. The website is hosted on Cloudflare Pages. As part of standard service delivery, Cloudflare may process technical metadata such as IP addresses, request headers, and connection information at the network level. The Institute does not independently collect, access, store, or analyze this network-level data.
If you subscribe to the Institute's newsletter, your email address is collected and managed through Brevo (formerly Sendinblue), a third-party email service provider headquartered in France. Your email is used solely for the purpose of delivering newsletter communications. This processing is based on your consent, which you may withdraw at any time by unsubscribing through any newsletter email. Your email data is subject to Brevo's own privacy policy and data protection practices.
When you access the Archive Portal using an access code, the following data processing occurs:
Session tokens. Upon successful login, the server generates a stateless session token that is cryptographically signed using HMAC-SHA256. The token contains your access tier, content permissions, and an expiry timestamp (24 hours from issuance). This token is stored only in your browser's sessionStorage (automatically cleared when the browser tab is closed) and is used to authenticate subsequent requests. The server does not store a copy of the session token. No email address, name, IP address, device fingerprint, or other directly identifying information is included in the token.
Access code records. Each access code has an associated record stored in a Cloudflare Workers KV store. This record contains: the access code, the associated tier and content permissions, active/revoked status, usage limits, a usage counter, the date the code was created, and a last-used timestamp. Access code records are retained for the active lifetime of the code.
Indirect personal data. Because access codes are issued to specific individuals (typically through purchase transactions or direct communication), the Institute recognizes that access code records may constitute indirect personal data when combined with external records such as purchase history or email correspondence. The legal basis for processing this data is legitimate interest in delivering and securing the service.
Interactive tools. Certain tools available through the Archive Portal, including the Auditor, the Regulator, Sentinel NET, and the Basin Profiler, run entirely in your browser. Any relational data, scores, reflections, or other inputs you enter are processed locally on your device. Where a tool offers to save your work, that information is stored only in your browser's local storage on the device you used. This information is not transmitted to, collected by, or stored on Institute servers, and the Institute has no access to it. Clearing your browser storage permanently removes any saved tool data, and you are responsible for exporting or backing up any work you wish to keep.
Payment information is processed through third-party providers (e.g., Stripe, Stan Store) and is not stored or handled by the Institute directly. These providers act as independent data controllers for payment data and are governed by their own privacy policies, data protection standards, and applicable regulations (including PCI DSS for payment card data).
The Institute uses the following third-party service providers in the delivery of its platforms:
Data stored in Cloudflare Workers KV may be processed on internationally distributed infrastructure, including servers located outside Canada and the European Economic Area (EEA). Where personal data is transferred to jurisdictions that do not provide an equivalent level of data protection, the Institute relies on the processor's Standard Contractual Clauses, adequacy decisions, or other appropriate safeguards as required under GDPR Chapter V and PIPEDA's cross-border transfer requirements.
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
To exercise any of these rights, contact us at info@hiddeninformationlabs.io. The Institute will respond to requests within 30 days. If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (for PIPEDA) or your local data protection authority (for GDPR).
For all privacy-related questions, data access requests, or concerns:
Hidden Information Labs Institute
info@hiddeninformationlabs.io
1055 W. Georgia Street, Suite 2480, Vancouver, BC, V6E 3P3, Canada
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict-of-law principles.
You agree to submit to the exclusive jurisdiction of the courts located in British Columbia, Canada.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
The Institute may update these Terms at any time by posting a revised version on the website. Continued use of the website, Archive Portal, or participation in offerings constitutes acceptance of the updated Terms.
All enquiries, including questions about these Terms, access requests, payment and scheduling matters, and privacy inquiries, should be sent to info@hiddeninformationlabs.io.
The Institute is not an emergency or crisis service and does not monitor this address continuously. If you require urgent assistance, please contact emergency services or a qualified professional in your area.
